Privacy Policy – debsltd.co.uk

1. Introduction

DIDGE Electrical & Building Services Ltd ("we", "us", "our") provides electrical engineering, multi-trade building services, compliance work, and 24-hour emergency response for homes and businesses across London. We are committed to protecting and respecting your privacy.

This policy explains what personal data we collect, how we use it, and the rights you have over it. It applies to our website at debsltd.co.uk and to any services we provide to you.

We are the data controller responsible for your personal data.

Company: DIDGE Electrical & Building Services Ltd
Company registration number: 17038400
Registered office: 27 Furnival Street, London, EC4A 1JQ
Contact email: info@debsltd.co.uk
Telephone: 07944 238 711

2. The data we collect

Depending on how you interact with us, we may collect and process the following:

Contact and enquiry details: your name, email address, telephone number, and postal or site address when you complete a contact form, request a quote, or book a callout.
Service information: details of the work you ask us to carry out, site access information, property details, and any notes relevant to the job.
Customer records: records of work completed, certificates, compliance documentation, invoices, and payment records.
Correspondence: emails, messages, and call notes exchanged with you.
Technical and usage data: your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies (see section 9).

We do not knowingly collect special category data. Please do not send us sensitive personal information unless it is necessary for the work and we have asked for it.

3. How we collect your data

We collect personal data when you:

Submit a contact or quote form on our website.
Telephone, email, or message us, including for emergency callouts.
Engage us to carry out work or become a customer.
Browse our website (technical data via cookies).

4. How we use your data and our lawful basis

Under UK GDPR we must have a lawful basis for processing your data. We rely on the following:

To respond to enquiries and provide quotes (lawful basis: legitimate interests and steps taken at your request before entering a contract).
To deliver the services you have requested and manage our relationship with you (lawful basis: performance of a contract).
To meet legal, regulatory, and compliance obligations, including electrical safety certification, health and safety, tax, and accounting records (lawful basis: legal obligation).
To send service updates, appointment confirmations, and invoices (lawful basis: performance of a contract).
To improve our website and services and keep our systems secure (lawful basis: legitimate interests).
To send marketing communications where you have agreed to receive them (lawful basis: consent). You can withdraw consent at any time.

5. Who we share your data with

We do not sell your personal data. We may share it with:

Subcontractors and trade partners engaged to help carry out your work, where necessary.
Suppliers and merchants where materials need to be ordered for your job.
Professional advisers such as accountants and insurers.
Payment processors and banks to take and reconcile payments.
IT, hosting, and software providers that support our website and business systems.
Regulators, authorities, and law enforcement where we are required to do so by law.

We require anyone who processes data on our behalf to keep it secure and to use it only for the purposes we specify.

6. International transfers

Where we use service providers that store or process data outside the UK, we take steps to ensure your data receives an equivalent level of protection, including relying on adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement.

7. How long we keep your data

We keep your personal data only for as long as necessary:

Enquiries that do not become jobs: typically up to 12 months.
Customer and job records, certificates, and compliance documents: retained for the period required by law and our insurers, generally at least 6 years.
Accounting and tax records: at least 6 years in line with HMRC requirements.

When data is no longer needed, we securely delete or anonymise it.

8. Your rights

Under UK data protection law you have the right to:

Be informed about how your data is used.
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Restrict or object to our processing of your data.
Data portability, where applicable.
Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details in section 1. We will respond within one month. There is normally no charge.

9. Cookies

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do.

10. Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take security seriously, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to other websites. This policy does not cover those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please check back periodically.

13. How to contact us and how to complain

If you have any questions about this policy or how we handle your data, please contact us using the details in section 1.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us first.